A little preparation. A warmer welcome.

Your NewGen
guest guide.

From choosing a suite to finding your feet, here’s a practical place to start. Your property’s agreement and move-in instructions provide the details for your stay.

Find your home

Choose with confidence

View the actual suite and shared spaces in person, or request a video walkthrough.
Confirm the weekly rent, bond, utility and internet inclusions, and any separate charges.
Check the agreement length, available move-in date, parking and occupancy arrangements.
Plan the complete journey to work or study from the property.

Prepare for your arrival

Wait for application approval, your agreement and confirmed payment instructions before arranging your move.
Confirm your arrival time, access arrangements and the best contact for move-in questions.
Ask what furniture, bedding, kitchen items and personal essentials you need to bring.
Read your agreement and the house guidelines before arrival.

Settle into shared living

Get familiar with shared cooking and laundry facilities, waste collection and any parking arrangements.
Follow the house guidelines for visitors, noise and considerate use of shared spaces.
Check the cleaning arrangements and keep shared areas ready for the next person after use.
Ask the team how to report maintenance and which contact to use for urgent property issues.

Make the neighbourhood yours.

Discover local parks, food, everyday essentials and ideas for enjoying Melbourne and Victoria.

Explore your area Out & About

Have a question about your stay?

Contact hello@newgenhomes.com.au for general enquiries. For maintenance or urgent property matters, follow the reporting instructions and contacts provided for your home.