How we use your information
When you download the Investor Guide, complete the Investor Assessment, make a guest or partnership enquiry, request property documents, join NewGen Membership or complete a Founding Membership application, we collect the information you provide, which may include your name, email address, telephone number, location, investment position, accommodation preferences, objectives and enquiry details.
We use this information to provide the requested guide, review your enquiry, respond to you and determine whether a NewGen conversation may be useful. For membership applications, we also retain your housing preferences to consider you for suitable homes and contact you about your application or potential matches.
For a quick membership sign-up, we record your name, email, the source of your sign-up and whether you chose to receive emails about new homes and member offers. We send those updates only if you select that option. You can withdraw that choice at any time by emailing hello@newgenhomes.com.au or using the unsubscribe option in a marketing email.
Chatting with Lily
Lily is our AI accommodation assistant. When you choose to chat, your messages and relevant public website information are sent to OpenAI to generate a reply. Chat history is held in the page while it is open. If you choose to submit a team contact request, your name, mobile, email, optional message and recent conversation are emailed to hello@newgenhomes.com.au and retained in our enquiry records so the team can follow up. Otherwise, we do not save your conversation to our enquiry database. We request that API responses are not stored by OpenAI, although provider security and abuse-monitoring retention may still apply. Please do not share identity documents, payment details or sensitive information in chat.
Optional voice input uses your browser or device’s speech service, which may process microphone audio remotely. Spoken replies are generated by OpenAI from Lily’s reply text using an AI-generated Australian female voice. Generated audio is held temporarily in your browser and is not saved to our enquiry database. Microphone access is requested only when you choose voice input. Recognised speech remains in an editable message box until you choose Send; only then is it sent to OpenAI. This website does not upload or save microphone recordings. You can switch spoken replies off and use text chat instead.
Lily uses the same published listing information as this website. It is not a live vacancy feed, and our team must confirm availability, pricing and appointments. To request an inspection or follow-up, use the enquiry form; its submitted details are retained so our team can respond. We also retain short-lived, hashed technical counters to limit chat abuse.
Storage and disclosure
We take reasonable steps to protect the information we hold. We do not sell your personal information. Information may be disclosed to service providers who help us operate this website and respond to enquiries, or where required by law.
Your choices
You may ask us to access, correct or delete personal information we hold about you. Email hello@newgenhomes.com.au to make a privacy request or ask us to stop considering your profile for future accommodation.
General website information
This website may collect limited technical information needed for security, reliability and basic site operation. Membership and property enquiries may also capture the referring page and campaign information supplied in the link you followed. If our privacy practices change materially, this page will be updated.